Boxes & Arrows
Wireframes & Information Architecture
The flow shown here refers to a customer journey that leverages mobile text messages and email to track feedback. More from Comcast.
The flow shown here was the basis for a design which met every benchmark of success when it was implemented and effected 100% of Comcast customers. More from Comcast.
We created a new data collection point for users to update their password recovery options upon signing into MyAccount. We designed the solution to easily scale to other areas of the XFINITY website when appropriate.